How To Align Employee Character Strengths With Your Organization's Mission Statement For Customer Service Excellence


Program Objectives


Program Outline


I - Company Mission Statement

      • Understanding and self-identification with the

          company mission statement and values


II - Customer Service Excellence

     • Perspectives of customer service excellence

       • Key players in the game of customer service



III - Identifying Character Strengths

     • Learn commonsensica) techniques for identifying

          individual character strengths


IV Goal Setting

     • Use the SMART goal setting system for committing

          to the company’s mission statement and

          establishing clearly defined and meaningful customer

          service goals

       • Commit to applying character strengths to achieve



IV - Building Rapport & Realizing the Power of


     • Concentrate on the strengths in others

       • Give positive and constructive feedback

       • Encourage people with constructive praise

       • Understand the human need to be accepted and




Character Education


The SPEACHER Partner In Character Education (S.P.I.C.E.) is designed to help your organization's commuity outreach efforts.


When your employees or associates participate in Booker's

SPEACHER Certified Facilitaor's Workshop he or she will be able to assist Booker during his presentations and eventually conduct workshops on their own.


The SPEACHER workshops are held at local community libraries, community centers, or other well known or established training facilities.


Copyright 2011 by Booker T. Jones, III.

All Rights are Reserved

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